Shipping policy

Last updated: 7 August 2026

At TRENDY-NOW, we aim to provide a clear, reliable and straightforward delivery service from checkout through to delivery.

This Shipping and Delivery Policy applies to orders placed through www.trendy-now.co.uk.

1. Delivery Area

We currently deliver only to eligible addresses within the United Kingdom.

The available delivery options for your address will be displayed at checkout before you place your order.

We currently do not offer international delivery.

If our checkout does not accept a particular postcode or address, we are unable to deliver to that location at this time.

2. Delivery Cost

We offer:

Standard tracked UK delivery: Free

There is no minimum order value required for free standard UK delivery unless a different condition is clearly displayed before checkout.

You will not be charged an undisclosed delivery fee. The complete order total, including any applicable delivery charge, will be displayed before you submit your order.

3. Order Processing Time

Orders are normally processed within 0–2 working days.

Our working days are:

Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or on UK bank holidays will begin processing on the next working day.

Order processing includes:

Confirming payment;
Checking the order information;
Preparing and packaging the products; and
Passing the parcel to the delivery provider.

Processing time is separate from transit time, but our total estimated delivery timeframe below includes both processing and transit.

We may conduct reasonable security or payment-verification checks before dispatch. If additional information is required, we will contact you using the details provided with your order.

4. Estimated Delivery Time

Our estimated total delivery time is:

United Kingdom: 2–6 working days from the date the order is placed

This estimate includes:

Processing time: 0–2 working days; and
Transit time after dispatch: normally 2–4 working days.

For example, an order placed late on a Friday may begin processing on the following Monday, provided Monday is not a UK bank holiday.

Delivery estimates are provided in good faith but are not guaranteed delivery appointments.

Unless otherwise agreed with you, goods will be delivered without undue delay and no later than 30 days after the contract is formed, as required by applicable UK consumer law.

5. Delivery Providers

We use tracked delivery services, including:

Royal Mail Tracked 48; and
Other established UK tracked delivery partners where appropriate.

The delivery provider used may depend on the parcel’s size, weight, destination, value and operational availability.

Using another tracked delivery partner will not change the delivery charge displayed at checkout or reduce your consumer rights.

6. Dispatch Confirmation and Tracking

Once your order has been dispatched, we will normally send you a dispatch confirmation email containing:

Your order details;
The delivery provider, where available;
Your tracking number or tracking link; and
Any relevant delivery instructions.

Tracking information may take a short period to update after the parcel is first scanned by the delivery provider.

Please check your email inbox and spam or junk folder if you have not received your dispatch confirmation.

7. Delivery Address

You are responsible for providing a complete and accurate delivery address when placing your order.

Before submitting your order, please check:

The recipient’s full name;
House number or building name;
Street address;
Flat or unit number, where applicable;
Town or city;
Postcode; and
Contact telephone number and email address.

Email: info@trendy-now.co.uk

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that an address can be changed after an order has entered processing or has been passed to the delivery provider.

We are not responsible for delays caused by incomplete or inaccurate information supplied by the customer. This does not affect your rights where the delivery problem was caused by us or the delivery provider.

8. Delivery Completion and Responsibility

Delivery is considered completed when the parcel is physically delivered to:

The delivery address provided with the order;
A person identified by you to receive it;
A safe place expressly authorised by you; or
A collection point selected or authorised by you.

Responsibility for the products passes to you when you, or a person nominated by you, takes physical possession of them.

Responsibility does not pass to you merely because we have handed the parcel to the delivery provider.

If the delivery provider leaves a parcel in a safe place without your authorisation, contact us so that we can investigate.

9. Safe-Place and Neighbour Deliveries

Depending on the delivery provider and service used, you may be offered the option to:

Nominate a safe place;
Redirect the parcel;
Select a collection point; or
Authorise delivery to a neighbour.

Any delivery preference submitted directly to the delivery provider is subject to that provider’s operational terms.

Please choose only a secure and appropriate location.

If you expressly authorise delivery to a safe place, neighbour or collection point, delivery may be treated as completed when the parcel is delivered according to those instructions.

This does not affect your rights if the delivery provider did not follow your authorised instructions.

10. Delivery Delays

Occasionally, delivery may be delayed by circumstances such as:

Severe weather;
Seasonal or unusually high parcel volumes;
Delivery-network disruption;
Industrial action;
Incorrect or incomplete address information;
Access restrictions;
Public emergencies;
UK bank holidays; or
Other events outside our reasonable control.

A tracking status showing a delay does not necessarily mean that the parcel has been lost.

If your order has not arrived within the estimated 2–6-working-day timeframe, contact us at:

info@trendy-now.co.uk

Please include:

Your full name;
Your order number;
Your delivery postcode; and
Any relevant tracking information.

We will review the tracking information and, where appropriate, contact the delivery provider to investigate.

11. Substantial Delays and Non-Delivery

If delivery is substantially delayed, we will work with you and the delivery provider to locate the parcel and provide an appropriate resolution.

Where delivery by an agreed date was essential and we failed to deliver by that date, or where we fail to deliver within an additional reasonable deadline provided by you, you may have the right to cancel the order under UK consumer law.

If we confirm that a parcel has been lost before delivery, we will offer an appropriate resolution, which may include:

Sending a replacement at no additional cost, subject to availability; or
Providing a full refund to the original payment method.

We will not require you to resolve a lost-parcel claim directly with the delivery provider where your purchase contract is with TRENDY-NOW LTD.

12. Damaged Parcels or Products

Please inspect your order as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, contact us promptly at:

info@trendy-now.co.uk

Please provide:

Your full name;
Your order number;
A description of the damage;
Photographs of the outer packaging;
Photographs of the shipping label; and
Photographs or video of the damaged product, where reasonably possible.

This information helps us assess the issue and raise a claim with the delivery provider where necessary.

Requesting reasonable evidence does not restrict or remove your statutory rights.

Where a product arrives damaged, faulty, incorrect or not as described, we will provide a suitable remedy in accordance with our Refund and Returns Policy and applicable UK consumer law.

13. Missing Items

If your order arrives with an item or component missing, contact us promptly at:

info@trendy-now.co.uk

Please include your order number and details of what is missing.

We may request photographs of:

The parcel;
The shipping label;
The packaging; and
The products received.

After investigating, we will provide an appropriate resolution, which may include supplying the missing item or issuing a refund for it.

14. Tracking Shows Delivered but the Parcel Is Missing

If tracking states that your parcel was delivered but you cannot locate it, please:

Check the delivery location and any nominated safe place;
Ask other members of your household;
Check with neighbours where appropriate;
Review any delivery photograph or card; and
Check whether the parcel was taken to a collection point.

If the parcel is still missing, contact us promptly at:

info@trendy-now.co.uk

We will review the delivery evidence and contact the delivery provider where appropriate.

A tracking status alone will not prevent us from reasonably investigating a reported delivery problem.

15. Failed Delivery Attempts

The delivery provider may:

Attempt delivery again;
Leave instructions for redelivery;
Deliver to an authorised safe place or neighbour; or
Hold the parcel at a local collection point.

Please follow the instructions provided by the delivery provider and collect the parcel within the stated collection period.

If the parcel is not collected or delivery cannot be completed, it may be returned to us.

16. Returned-to-Sender Orders

A parcel may be returned to us because:

The address was incomplete or incorrect;
The recipient was unavailable;
Delivery was refused;
The parcel was not collected;
The address could not be accessed; or
The delivery provider could not complete delivery after reasonable attempts.

Once the parcel has been returned to us, we will contact you to discuss:

Redelivery; or
A refund, where appropriate.

If the return was caused by incomplete or incorrect address information provided by the customer, or because the parcel was not collected after reasonable delivery attempts, we may require payment of reasonable redelivery costs.

Any such cost will be clearly explained before redelivery.

We will not charge redelivery costs where the failed delivery was caused by us or the delivery provider.

17. Refused Deliveries

Refusing a parcel does not automatically complete a cancellation or return request.

Contact us if you wish to cancel or return an order so that we can provide the correct instructions and monitor the parcel’s return.

A refund will be handled in accordance with our Refund and Returns Policy after the returned parcel has been received or acceptable evidence of its return has been provided.

18. Order Changes and Cancellations

info@trendy-now.co.uk

We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or cancelled once processing has begun.

If the order has already been dispatched, you may request a return after delivery in accordance with our Refund and Returns Policy.

19. Multiple-Item Orders

Products in the same order may occasionally be sent in separate parcels.

If this happens:

You may receive more than one dispatch confirmation;
Each parcel may have a separate tracking number; and
The parcels may arrive on different days.

You will not be charged additional delivery costs solely because we divide an order into multiple parcels.

20. Pre-Orders and Products With Different Delivery Times

If we offer a pre-order or a product with a delivery timeframe different from our standard 2–6-working-day estimate, the relevant timeframe will be clearly displayed on the product page before purchase.

Where an order contains products with different dispatch dates, we may: