Refund policy

Last updated: 7 August 2026

We want you to shop with confidence and be completely satisfied with your purchase.

This Refund and Returns Policy explains how returns, exchanges and refunds are handled for products purchased directly from www.trendy-now.co.uk.

Nothing in this policy affects your statutory rights under UK consumer law.

1. Our 30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

Our 30-day return period includes your statutory right to cancel most online purchases within 14 days after delivery and gives eligible customers additional time to request a return.

The return period begins on the day after you, or a person nominated by you, receives the product.

For orders containing multiple products delivered separately, the return period begins on the day after the final product is delivered.

2. Change-of-Mind Returns

If you change your mind, you may request a return within 30 days of delivery.

For change-of-mind returns requested after the statutory cancellation period, the product must generally be:

Unused and in its original condition;
Free from damage, marks or signs of wear;
Complete with all accessories, components, manuals and other items supplied with it; and
Accompanied by proof of purchase, such as your order number or order confirmation.

Original packaging is appreciated and should be used where reasonably possible, but it is not essential.

During the statutory cancellation period, you may inspect and handle the product only as much as would reasonably be permitted in a physical shop to establish its nature, characteristics and functionality.

We may make a reasonable deduction from the refund if the product’s value has been reduced because it was handled beyond what was reasonably necessary.

We do not charge a restocking fee.

3. How to Request a Return

To request a return, contact us within 30 days of delivery:

Email: info@trendy-now.co.uk

Please include:

Your full name;
Your order number;
The product or products you wish to return;
The quantity being returned; and
A brief description of any fault, damage or other issue, where applicable.

You do not need to provide a reason when exercising your statutory right to cancel or when requesting an eligible change-of-mind return.

After reviewing your request, we will provide:

Confirmation that your return request has been received;
The correct return address;
Packaging and posting instructions; and
A prepaid return label where we are responsible for the return cost.

Returns must be sent by post. We do not currently accept returns in person.

Please do not return a product before contacting us and receiving the correct return instructions.

Our registered office is not necessarily our returns processing address. Do not send returns to our registered office unless we specifically instruct you to do so.

4. Returning the Product

After notifying us that you wish to cancel during the statutory cancellation period, you should return the product without undue delay and no later than 14 days after notifying us.

For returns made under our extended voluntary 30-day policy, please send the product within 14 days after receiving our return instructions.

Products should be packaged securely to prevent damage during transit.

Where you are responsible for return postage, we recommend using a tracked postal service and retaining your proof of postage until your refund has been completed.

You remain responsible for the returned product until it is received by us, except where we arranged the collection or provided the return service.

5. Return Shipping Costs

Change-of-mind returns

If you return a non-faulty product because you changed your mind or no longer want it, you are responsible for the direct cost of returning it.

Faulty, damaged, incorrect or misdescribed products

We will cover reasonable return postage costs where a product is:

Faulty;
Damaged when delivered;
Incorrect;
Incomplete;
Not as described; or
Otherwise not in conformity with your order.

Where appropriate, we will provide a prepaid return label or arrange another suitable return method.

Please do not pay for an unusually expensive return service without our prior agreement. If you arrange your own return after we have agreed to cover the cost, retain the receipt so that we can reimburse the reasonable postage expense.

6. Damaged, Faulty, Incorrect or Misdescribed Products

Every product we supply must be of satisfactory quality, fit for purpose and as described.

Arrives damaged;
Does not work correctly;
Is materially different from its description;
Is the wrong product;
Has missing components; or
Develops a fault.

Please provide your order number and a clear description of the problem. We may ask for photographs or video where reasonably necessary to understand the issue, confirm damage or determine the most appropriate solution.

Being asked to provide reasonable supporting information does not remove or restrict your statutory rights.

Depending on the circumstances and applicable consumer law, you may be entitled to:

A full refund;
A repair;
A replacement;
A price reduction; or
A final right to reject the product.

UK consumers normally have a short-term right to reject faulty goods within 30 days, subject to the conditions of applicable consumer law.

We will not charge return postage or a restocking fee for a product that is faulty, damaged when delivered, incorrect or not as described.

7. Products Excluded From Change-of-Mind Returns

The legal right to cancel may not apply to certain products, including:

Products made to your specifications or clearly personalised;
Products that are liable to deteriorate or expire rapidly;
Sealed products that are not suitable for return for health-protection or hygiene reasons once unsealed;
Sealed audio, video or computer software products once unsealed; and
Products that become inseparably mixed with other items after delivery.

These exclusions apply only where relevant to the particular product and permitted by law.

They do not remove your rights where a product is faulty, damaged, unsafe, incorrect or not as described.

Any product-specific return restriction will be clearly disclosed on the relevant product page before purchase.

8. Inspection of Returned Products

Once we receive a returned product, we will inspect it to confirm:

The identity of the product;
Its condition;
Whether all supplied components are included; and
Whether the return matches the information provided in the return request.

If we need further information, we will contact you using the details associated with your order.

For eligible change-of-mind returns, we may make a lawful and reasonable deduction if the product has been used or handled beyond what was necessary to inspect it.

No deduction will be made merely because the original external packaging has been opened.

9. Refunds

Approved refunds will be issued to the original payment method used at checkout.

We will not provide store credit instead of a monetary refund unless you expressly agree to receive store credit.

Refunds are normally processed within 2–5 working days after we receive and inspect the returned product.

In all cases, refunds will be issued without undue delay and no later than 14 days after:

We receive the returned product; or
You provide satisfactory evidence that the product has been returned,

whichever occurs first.

We may withhold a refund until the returned product is received or you provide acceptable proof that it has been sent.

After we issue the refund, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.

10. Delivery-Charge Refunds

Where you exercise your statutory right to cancel the entire order, we will refund:

The price paid for the returned products; and
The cost of the least expensive standard delivery option offered for that order, where a delivery charge was paid.

If you selected a more expensive express or upgraded delivery option, we are not required to refund the difference between that service and our standard delivery option.

Where standard delivery was free, no separate outbound delivery amount will be included in the refund.

If you return only part of an order, the original delivery charge may not be refundable unless the returned product was faulty, damaged, incorrect or not as described.

11. Exchanges

You may request an exchange within 30 days of delivery by contacting:

info@trendy-now.co.uk

Exchanges are subject to product availability.

The quickest way to obtain a different product, size, colour or variation may be to return the original product for a refund and place a new order.

If your requested replacement is unavailable, we will offer an appropriate alternative or issue a refund.

We will cover reasonable exchange and return costs where the original product was faulty, damaged, incorrect or not as described.

For change-of-mind exchanges, you may be responsible for the cost of returning the original product.

12. Order Cancellations Before Dispatch

info@trendy-now.co.uk

We will make reasonable efforts to cancel the order, but cancellation cannot be guaranteed once processing or dispatch has begun.

If the order has already been dispatched, you may request a return after delivery in accordance with this policy.

If we successfully cancel an order before dispatch, the payment will be refunded to the original payment method.

13. Returned-to-Sender and Undeliverable Orders

If an order is returned to us because:

The delivery address supplied was incomplete or incorrect;
Delivery was refused;
The parcel was not collected; or
Delivery could not be completed after reasonable attempts,

we will contact you to discuss redelivery or a refund.

Where the delivery failure was caused by incorrect information provided by the customer, we may deduct reasonable and evidenced return or redelivery costs from the refund.

No deduction will be made where the delivery failure was caused by us or the delivery provider.

14. Refund Delays

Contact us if we have confirmed that a refund has been issued but it has not appeared after the processing period advised by your bank or payment provider.

Please first check:

The original payment account;
Pending card transactions; and
Whether your bank has recorded the refund under the original transaction date.

We will provide reasonable assistance and any available refund reference information.

15. Your Statutory Rights

Nothing in this Refund and Returns Policy excludes, limits or replaces your statutory rights.

This includes rights available under the:

Consumer Rights Act 2015;
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; and
Other applicable UK consumer-protection legislation.

If there is a conflict between this policy and your mandatory statutory rights, your statutory rights will take priority.

16. Contact Information

Questions, return requests and refund enquiries should be sent to:

TRENDY-NOW LTD

Company number: 17384701

Registered office:

128 City Road

London

EC1V 2NX

United Kingdom

Email: info@trendy-now.co.uk

Telephone: +44 7376 022109